FAQs

FAQs

If there’s something you’d like to know that isn’t listed on this page please email info@pl-linemarking.co.uk and we will get back to you as soon as possible.

How long will it take to receive our quotation?

We aim to respond to quotes within 48 business hours. This may be delayed slightly if we require more information.

To ensure we can provide an accurate quote please provide the following information as part of your enquiry:

  • Is the work indoor or outdoor?
  • What is the type of surface to be marked, i.e. tarmacadam, grass, synthetic etc.
  • What is the address the work is to be carried out at?
  • Please provide pictures or plans of the area
  • What is the work that is required i.e. sports markings, playground markings, MUGAs etc.
  • Has the work got to be finished by a certain date?
  • For example: in time for a new school term.
  • Is there any special information we should know about in advance, such as dates or times we cannot work?

Are the team DBS checked?

Yes, all our operatives have an up to date DBS and we can provide DBS numbers for those attending the site to work.

Do you carry out site visits?

Yes we do, if you or we deem it necessary, but we can easily work from plans and Google Earth to ascertain what we need.
The most important information is the accurate measurements of the area to be marked. Any discrepancy can be worked out whilst we are on site working.

All this information can be dealt with throughout the sales process, as you will be able to speak with a member of the team who will be doing the work onsite.

What if the work is called off due to inclement weather?

We will endeavour to rebook the job as soon as possible on the next available date to suit both parties.

What happens if the job is abandoned partway through due to the weather?

We will book to complete the work on the next appropriate date. You will not be invoiced for the work until the job is completed.

Can the work be completed at the weekend or at night?

Yes however we do charge an additional fee for weekend work and jobs which start after 5pm. Please note there is high demand for weekend work and these days can be booked up months in advance.

Can you provide RAMS?

Yes, please let us know in advance if RAMS are required, and if our line markers will need to have an induction before they can begin the work.

What if our requirements change shortly before or on the day?

Please let us know as soon as possible if any adjustments to the planned work are needed. We can usually accommodate this even once the job has started but this cannot be guaranteed on every occasion.

How soon can you book the work in?

We aim to book jobs in as soon as possible, but this does depend on your requirements and any adjustments to the workplace you need to make on the date we are scheduled to start the job. As a rough guide we aim to book work within 2-4 weeks of the quote being accepted, although this is not always possible.